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In 1983, Ritz-Carlton did something wild:
In 1983, Ritz-Carlton did something wild: They gave every bellboy, maid, and doorman the power to spend $2,000 per guest instantly, without approval. This one decision kept Ritz-Carlton at the top for four decades. Here’s how it rewrote the rules of luxury hospitality:
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Views
150,516
212.1%
CTR
4.54%
113.5%
Retention
86.1%
9.5%
Engagement
0.61%
17.6%
Growth
33
96.7%
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In 1983, Ritz-Carlton did something wild:
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In 1983, Ritz-Carlton did something wild:
They gave every bellboy, maid, and doorman the power to spend $2,000 per guest instantly, without approval.
This one decision kept Ritz-Carlton at the top for four decades.
Here’s how it rewrote the rules of luxury hospitality:
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